Support

App support without the ticket-system fog machine.

For Xntric-built apps, support expectations depend on the product, user base, criticality, and partnership agreement.

For app users

Include the app name, device model, iOS version, steps to reproduce the issue, screenshots if helpful, and whether the issue blocks normal use.

For partners

Support terms should define severity, reasonable response times, release expectations, App Store update cadence, and how ongoing support is recognized commercially.